What to record when a tenant reports a repair
A leaking tap reported in a chat message is easy to lose. A repair with a date, a status and a contractor attached is not.
Turn the message into a request
When a tenant reports a problem, the first job is to move it out of the conversation and into a record: which unit, what is wrong, and the date it was reported. A request that exists outside the chat thread cannot scroll out of sight.
Give every repair a status
Reported, in progress, done. Three words are enough to answer the question tenants actually ask — is anyone dealing with this? — and they let you see at a glance which jobs have stalled.
Keep your contractors with the work
The plumber who fixed the last leak is the one you will call for the next. Keep contractor details in the same place as the repairs they did, so the history of each unit tells you who to ring and what it cost last time.
Inspect before problems are reported
Regular inspections find the slow leak before it becomes the ceiling stain. Recording each inspection against the property gives you a dated history of its condition, which also matters when a tenant moves out and a deposit has to be settled fairly.
How BalayKu handles it
BalayKu lets you create maintenance requests, track each repair through to completion, manage property inspections and keep contractor information alongside the work. When a tenant moves out, deposit deductions and the refund are recorded in the same account.
Browse homes listed by their owners, and contact the landlord directly.
Browse rentalsAutomatic billing, email reminders, e-signed leases and reports, without the enterprise price.
Download App